QUALITY AND PROCESS MANAGEMENT DEPARTMENT
Driven by performance excellence and customer satisfaction, the Quality and Process Management (QPM) department equipped its system with experts for right processes and total quality management.
It has two divisions, namely:
Quality Management
- A division of QPM that assures continual improvement, QMS effectiveness, and service quality.
Quality Management Systems (for Corporate LGC)
- • Management System support: QMS, EMS, OHSAS, ISMS
- • Management Review
- • Compliance Mgt.(NCR/CAPA)
- • Audit Management (Internal, 2nd & 3rd party)
- • Training (ISO Standards, Awareness, Problem solving technique)
- • Good Warehousing Practice
- • Document & Record Control
- • Engineering Support
- • NSL Data Monitor/Analysis
Quality Assurance (for FedEx, Airfreight 2100, and LGC)
- • Service level Monitor/analysis/report
- • Facilitate Local service review (Finance, IP, DP, Security)
- • Issue, track, manage CA for SF / Unmet targets
- • Calibration Monitor/oversight
- • FedEx counterpart & country contact
- • DFS Administration
Process Management
- QPM's division specializing in process control, value creation/productivity, work standards, and work safety.
Process Engineering (Quality Assurance Engineering, FedEx Engineering counterpart, Support for LGC IP/DP standard processes)
- • Vis/Min QA/PE support
- • Best practice benchmarking
- • IP Client Ops plan
- • Process improvement
- • Internal audit support
- • Work Standards creation & maintenance
- • IP/DP PH Monthly Operating plan
- • Contingency Plan
- • DP/IP Ops Plan maintenance
Work Safety (for Corporate LGC work locations and FedEx safety counterpart)
- • Emergency preparedness
- • Environment / OH&S / DG Program
- • Regulatory Compliance : DG, OH&S, Environment
- • Training (Safety, Health, Environment, DG)
